Refund & Returns Policy
Last Updated: June 2026
At White Raven Timepieces, customer satisfaction is important to us. Please review our Refund & Returns Policy carefully before placing an order.
Return Eligibility
Customers may request a return within 7 days of receiving their order if:
- The item received is damaged during transit.
- The item received is significantly different from the product ordered.
- The item has a manufacturing defect that was not disclosed prior to shipment.
To qualify for a return, the item must:
- Be in its original condition.
- Include all original packaging, accessories, and documentation.
- Show no signs of misuse, alteration, or intentional damage.
Quality Control Verification
Before shipment, each watch undergoes a quality control inspection. Customers will receive quality control photos and/or videos for approval before the item is shipped.
Once QC approval has been provided, minor cosmetic variations, lighting differences, or expectations not reflected in the approved QC materials may not qualify for a refund or return.
Non-Refundable Situations
Refunds or returns will not be granted for:
- Change of mind after shipment.
- Incorrect orders placed by the customer.
- Normal wear and tear.
- Damage caused by misuse, accidents, improper handling, or unauthorized repairs.
- Delays caused by customs clearance, shipping carriers, weather conditions, or other factors beyond our control.
Return Process
To request a return, contact us at:
Email: admin@whiteraventimepieces.com
Please include:
- Order number
- Description of the issue
- Photos or videos supporting your claim
Our team will review your request and respond within a reasonable timeframe.
Refunds
Once a returned item is received and inspected, approved refunds will be processed to the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or financial institution.
Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Original shipping fees are generally non-refundable.
Lost or Damaged Shipments
If a package is lost in transit or arrives significantly damaged, please contact us promptly so we can work with the shipping provider to investigate and determine an appropriate resolution.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled and will be subject to this Refund & Returns Policy.
Policy Updates
White Raven Timepieces reserves the right to modify this Refund & Returns Policy at any time. Updates become effective immediately upon publication on this website.
Contact Information
For questions regarding refunds, returns, or exchanges, please contact:
Refund & Returns Policy
Last Updated: June 2026
At White Raven Timepieces, customer satisfaction is important to us. Please review our Refund & Returns Policy carefully before placing an order.
Return Eligibility
Customers may request a return within 7 days of receiving their order if:
- The item received is damaged during transit.
- The item received is significantly different from the product ordered.
- The item has a manufacturing defect that was not disclosed prior to shipment.
To qualify for a return, the item must:
- Be in its original condition.
- Include all original packaging, accessories, and documentation.
- Show no signs of misuse, alteration, or intentional damage.
Quality Control Verification
Before shipment, each watch undergoes a quality control inspection. Customers will receive quality control photos and/or videos for approval before the item is shipped.
Once QC approval has been provided, minor cosmetic variations, lighting differences, or expectations not reflected in the approved QC materials may not qualify for a refund or return.
Non-Refundable Situations
Refunds or returns will not be granted for:
- Change of mind after shipment.
- Incorrect orders placed by the customer.
- Normal wear and tear.
- Damage caused by misuse, accidents, improper handling, or unauthorized repairs.
- Delays caused by customs clearance, shipping carriers, weather conditions, or other factors beyond our control.
Return Process
To request a return, contact us at:
Email: admin@whiteraventimepieces.com
Please include:
- Order number
- Description of the issue
- Photos or videos supporting your claim
Our team will review your request and respond within a reasonable timeframe.
Refunds
Once a returned item is received and inspected, approved refunds will be processed to the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or financial institution.
Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Original shipping fees are generally non-refundable.
Lost or Damaged Shipments
If a package is lost in transit or arrives significantly damaged, please contact us promptly so we can work with the shipping provider to investigate and determine an appropriate resolution.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled and will be subject to this Refund & Returns Policy.
Policy Updates
White Raven Timepieces reserves the right to modify this Refund & Returns Policy at any time. Updates become effective immediately upon publication on this website.
Contact Information
For questions regarding refunds, returns, or exchanges, please contact:
White Raven Timepieces
Email: admin@whiteraventimepieces.com
